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Q. Prices quoted, are they per person?
Q. What happens after I have booked?
Q. Do your prices include Flights?
Q. Do your prices include airport transfers?
Q. Can I pay a deposit?
Q. Do I have to pay any extra taxes or fees?
Q. Do you accept non-UK credit cards?
Q. Do I have to list the names of all the people in my party?
Q. Can I view details of my booking once it has been made?
Q. What does the board basis include?
Q. How far is my hotel from the airport?
Q. Can I request an upgrade?
Q. Are there any free child places available?
Q. What happens if I need to cancel my booking?
Q. Do you 'price match'?
Q. How is my booking protected?
Q. Prices quoted, are they per person?
A.
All our prices are PER ROOM. The price that is
displayed is the total price for the room for the duration you have selected. If you have selected more than 1 room, the total price will be
displayed for the number of rooms you have selected and this is the total price
for your party. If you wish to compare a per person price, you can divide the total
price shown by the number of people in your party e.g. if the price displayed is £100 and there are 4 people in your party, the price per person is £25.
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Q. What happens after I have booked?
A.
Once payment has been made, we will send you a receipt and your hotel voucher
in the post. If you have provided an email address a copy of your hotel voucher
will be emailed to you.
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Q. Do your prices include Flights?
A.
The prices on our site are for the accommodation & the board basis
you have selected only (i.e. if you select a hotel with an all-inclusive board basis,
then the price you see is room rate for an all-inclusive board basis at your selected
property only). If you need to book a flight, then please call us on 0845 4582868.
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Q. Do your prices include airport transfers?
A. Generally, our prices do not include airport
transfers, where they do, this will be specified. If you would like to add transfers
to your booking, please contact our reservations team on 0845 4582868, who will
be happy to help.
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Q. Can I pay a deposit?
A. Where the following conditions are met, you will
be given the option to pay a 20% deposit against your booking:
1. Total booking value must be £100 or greater.
2. Departure date must be at least 10 weeks after the booking date.
Once your booking deposit is paid, you can make further payments any time you wish,
however please note that full payment must be received 10 weeks prior to departure.
Failure to complete full payment will mean that your booking may be cancelled.
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Q. Do I have to pay any extra taxes or fees?
A. No. The price you see is the price you pay. Prices
are per room and will be displayed for the duration and room type you have selected.
No payments need to be made to the hotel apart from local services provided by the
hotel e.g. mini bar services, dry cleaning, other purchases made at the hotel etc.
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Q. Do you accept non-UK credit cards?
A. Unfortunately we cannot accept non-UK cards at the moment. You must be
a UK citizen to be able to use this site.
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Q. Do I have to list the names of all the people in my party?
A. No, we simply need a lead name for the booking.
So if you are booking a Quad room for example, we simply need one name for the booking,
although there may be four people travelling.
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Q. Can I view details of my booking once it has been made?
A.
No, not at the moment but we aim to introduce this facility in the future.
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Q. What does the board basis include?
A. This can vary between hotels, but generally board
basis would be as follows:
Room Only – The price covers just your use of the room. Usually means there
will be no facilities for food preparation.
Self Catering – Again, the price is for the room only, but with self catering
it usually means there will be facilities within the room for food preparation.
Bed & Breakfast – The price includes Breakfast (either continental or
full English, dependent on the accommodation).
Half Board – The price includes breakfast and evening meal.
Full Board – The price includes breakfast, lunch and evening meal.
All Inclusive – The price will generally include all meals, snacks and drinks
produced by the hotel (drinks will usually be restricted to locally produced items
– please refer to the specific hotel details for the full all-inclusive terms applicable
to your chosen accommodation).
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Q. How far is my hotel from the airport?
A. Where this information is not listed within the
detailed hotel information, our customer services team will be able to assist.
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Q. Can I request an upgrade?
A. Upgrades can be requested. Please note - Whilst
we will do our best to secure this for you, we are unable to guarantee any special
requests.
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Q. Are there any free child places available?
A. At Roomstostay, we try to avoid gimmicks so we
do not advertise free child places. Our prices are per room, so any free child places
will be deducted from the overall cost and you will see the lowest available price
for the room you have selected. We are confident that our prices will be some of
the best around, even when compared to other sites that do offer free child places.
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Q. What happens if I need to cancel my booking?
A. Should you need to cancel your booking for any
reason, please refer to our cancellation policy, contained within the site terms
& conditions. Your booking can be cancelled by calling us on 0845 4582868, but
please be aware that cancellation charges will apply.
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Q. Do you 'price match'?
A. We believe we already have some of the most competitive
prices available. Other websites offering what appears to be a cheaper price are
not always what they seem. All the hotels we sell have what's called in the trade
“Principal Status”. This means that our supplier accepts more liability should anything
go wrong. However, if you do find the same hotel much cheaper anywhere else, and
the price includes “Principal Status”, then please contact our reservations team
on 0845 4582868.
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Q. How is my booking protected?
A. Please refer to our full website terms and conditions
for details.
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