ROOMS TO STAY BOOKING TERMS AND CONDITIONS

HOW TO BOOK
Use our search system to find, select and cost your hotel. You can either book online using our secure server or call us on 0845 4582868 during office hours. Bookings will be confirmed, subject to availability and authorisation of full payment via Credit or Debit card Payment. Credit card payments are subject to a transaction charge of 1.75%. All hotel reservations, unless indicated as “immediate” are subject to availability at the time of request. Roomstostay cannot guarantee confirmation for your reservations without prepayment. The “Travel Voucher” will be issued only after receiving the complete payment for the reservations. ACCOMMODATION GRADING We categorise all accommodation to give a general guide, however, standards can vary between accommodation of the same class in different countries, and even in the same country. For example city accommodation, which often caters for business as well as leisure travellers, may well have generally higher standards than beach resort accommodation where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort / country is likely to compare in terms of general standards. Accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.

SINGLE/TWIN OR DOUBLE ROOMS
It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers in the long haul market today. However please note that the standard and location of these single rooms is not always as good as that of twin/double rooms even when you pay the single supplement.

TRIPLE/QUAD ROOMS
A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking additional rooms.

BOOKING A ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE
Generally, your accommodation will be available between approximately noon and 3 pm on the date of arrival, and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a “subject to request” basis. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.

ROOM UPGRADE/HONEYMOON/ANNIVERSARY OFFERS
When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of the room (not suite) available within the establishment. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of, for example, a double bed for honeymoon couples. In order to qualify, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated.

PASSPORTS/VISAS/HEALTH
You will need a full 10-year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. We will also be happy to advise you at the time of booking.

HOLIDAY SEASONS
Most of the destinations we feature/advertise are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy, which may result in a livelier atmosphere and slower service.

PUBLIC HOLIDAYS
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Moslem countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. We will be happy to advise you at the time of booking

OTHER GUESTS
Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.

MEALS
Meals if included, are based on table d’hote menus, or a meal voucher system unless specified otherwise. Holidays that include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals “not taken” can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a” half board” supplement, it may be possible at some establishments to ask for a credit from the table d’hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an “all-inclusive” basis, accommodations differ in their “all-inclusive” offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example “branded” spirits i.e. they may offer local alternatives.

PAYMENT
We reserve the right to increase or decrease prices which may be necessary as a result of a fluctuation in currency exchange rates or trade fair periods You must make payment for any Hotel extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel. Rates differ according to season. All rates are quoted in Great Britain Pounds unless otherwise stated. Any subsequent change to the basis of your reservation shall be due in Great Britain Pounds unless otherwise stated. All travellers are responsible for paying their hotel, airline, tours, car rentals and cruises, custom fees, gratuities, and hospitality fees associated with their itineraries.

INSURANCE
As a condition of booking every customer who travels must have adequate insurance cover.

IF YOU CHANGE YOUR BOOKING
Should you wish to alter your booking after it has been confirmed, a charge may be levied each time a change is made. You will also be required to pay any difference in price if the revised travel itinerary is a higher price. Fax and other communication charges may also be levied. We would like to advise that Airlines do not permit name changes, and it will be necessary for you to pay the cancellation charges relating to the airfare purchased which could be up to 100% and require a new ticket to be purchased.

CANCELLATIONS
Notice of cancellation must be made in writing to us by the lead name on the booking. The cancellation will become effective from the date we receive your cancellation notice. The cancellation charge will be levied by the amount indicated when you made your booking. Cancellation fees are not applicable for Group Bookings where a non-refundable deposit is required in order to hold the reservation once an invoice is issued and full payment must be received six weeks prior to departure after which time no refund can be made. Any curtailment of a booking will be treated as a cancellation and will be subject to 100% cancellation fee, which cannot under any circumstances be waived or altered by a hotelier or us. If a cancellation is caused by force majeur, the client is liable for all expenses incurred on their behalf. All clients are strongly advised to take adequate travel insurance, which includes sufficient cover in the event of a cancellation. Cancellation Charges Per Booking Days Before Check-In 100% less than 5 days before the date of travel or No Show 50% Between 6 -21 days before the date of travel £30 Between 22 -200 days before the date of travel All amendments (unless made online, where available) will be chargeable at £20 (this also applies when bookings are cancelled and re-booked) An amendment will be classed as: Change to Name Change to date of Travel Change to Room Type (including number of passengers change) Change to Board Basis Change to Duration of stay Special Events/ Trade Fairs You should be aware that Hotels may apply higher cancellation charges if a special event is taking place at that time and this will be advised to you at the time of booking.

IF WE CHANGE YOUR ACCOMMODATION BEFORE YOUR DEPARTURE
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance sometimes using independent suppliers etc. over whom we have no direct control. It is the case that on occasion, changes do have to be made and we reserve the right to make these changes. Most of these changes are minor however, if we consider them a SIGNIFICANT CHANGE we will endeavour to advise you as soon as reasonably possible. We consider a SIGNIFICANT CHANGE to be one where there has been a change of resort, a change of accommodation to that of a lower category and/or price. In the case of you being advised of a SIGNIFICANT CHANGE of accommodation prior to your departure, we will provide you with three alternatives: 1. Accept the alternative offered (at additional cost if applicable) 2. Purchase other accommodation from us. 3. Cancel your booking with a full refund of all monies paid. In all 3 cases, compensation will be paid as detailed below: Period before departure within which a “Significant” change is notified to you or your travel agent Time Frame Prior to Departure Compensation Per Booking More than 41 days nil 41-28 Days £10 27-15 Days £15 14- 0 Days £30

CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care. For example technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

BUILDING AND DEVELOPMENT WORK
Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Accommodation provider, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

ACCURACY OF DESCRIPTIONS
Every effort has been made to ensure the accuracy of descriptions and facilities. However, there may be occasions when an advertised facility is withdrawn. Whenever possible you will be advised of any such changes as soon as possible provided we have been advised. Where it is stated that hotels have nightclubs, discos, entertainment, or provide facilities such as tennis courts, the hotel may make charges and equipment is not always provided. The provision of such facilities may be limited from time to time. Outdoors activities may be subject to weather conditions and, on occasion’s sufficient numbers. Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on specific requirements and Roomstostay cannot be held responsible for acts, errors or omissions describing any accommodation or other service provided.

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING
In cases where we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

INDEMNITY
When you book accommodation through Roomstostay.co.uk, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner nor Roomstostay shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.

ROOM ALLOCATION
After registration, on arrival at your accommodation, you will be allocated a room. Please note: when travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.

SPECIAL REQUESTS
We will always try to assist with any request but these cannot be guaranteed. We do not accept bookings, which are conditional upon special requests being met.

COMPLAINTS
If you have a complaint during your stay you must immediately bring it to the attention of the establishment in which you are staying who will do their best to rectify the situation. If you still remain dissatisfied, there is a contact number on your voucher, which must be called in order to give the supplier the chance to resolve the situation. Failure to do this will invalidate any claim that you may wish to take up with your booking agent upon your return. Any complaint must be made in writing to us with 21 days of return from your stay. Failure to take this step may deny us an opportunity to rectify the problem and investigate the circumstances, with the result that any entitlement you may have to compensation will be extinguished or at very best substantially reduced Subject to your statutory rights as a consumer, compensation is in all cases limited to an entitlement to repayment of all monies paid to Roomstostay.

ACCOMMODATION
In many establishments, especially beach resorts ‘insects’ in the rooms (i.e. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Furthermore, views from some accommodation may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

TOURS
Where applicable, whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.

WATER/ELECTRICAL SUPPLIES
In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

WATERSPORTS AND OTHER ACTIVITIES
Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities. As a responsible travel agent, we do not recommend the use of Mopeds/motorcycles and cannot be held responsible for your safety.

BEHAVIOUR
Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, accommodation owner /manager, tour leader or any other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid.

LOST ITEMS
If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.

OUR PRICES
All prices published are calculated on the current daily exchange rate

PRIVACY STATEMENT
Our privacy /security statement and Web Site Terms & Conditions may be viewed via our web site and are incorporated into these terms.

LAWS AND JURISDICTION
The contract and all matters arising from it are governed by English Law and subject to the jurisdiction of the courts of England and Wales. Global Holidays (Leeds) 36 Victoria Mount, Horsforth, Leeds LS18 4PU.